Terms of Service

Last updated: May 28, 2026

1. Overview

This website is operated by Sophie Borch-Jacobsen Inc. Throughout the site, the terms “we,” “us,” and “our” refer to Sophie Borch-Jacobsen Inc. By accessing our website, browsing our products, creating an account, or placing an order, you agree to these Terms of Service and to any policies referenced in them.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website, use our services, or purchase products from us.

We may update these Terms from time to time by posting a revised version on our website. Your continued use of the website after changes are posted means you accept the updated Terms.

Our store is hosted by Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services online.

2. Eligibility and Use of the Website

By using this website, you represent that you are at least the age of majority in your place of residence, or that you are the age of majority and have given consent for any minor dependent to use this website.

You agree not to use the website, our products, or our services for any unlawful or unauthorized purpose. You also agree not to interfere with the security or operation of the website, introduce malicious code, attempt unauthorized access, or use the website in a way that violates any applicable law or regulation.

We reserve the right to refuse service, terminate access, cancel orders, or restrict use of the website if we believe these Terms have been violated.

3. General Conditions

We reserve the right to refuse service to anyone for any reason at any time, to the fullest extent permitted by law.

You may not copy, reproduce, duplicate, sell, resell, exploit, or use any portion of the website, the Service, or access to the Service without our express written permission.

We may modify, suspend, or discontinue any part of the website or Service at any time without notice. We are not liable to you or to any third party for any modification, suspension, or discontinuation of the website or Service.

4. Product Information and Availability

We make reasonable efforts to present our products accurately, including descriptions, images, colors, measurements, materials, pricing, and availability. However, we do not guarantee that all information on the website is complete, current, or error-free.

Many of our products are handmade, hand-finished, or produced in small batches. Variations in color, shape, size, texture, finish, and other details may occur and are part of the nature of handmade and artisan production. These variations are not necessarily considered defects.

All product descriptions, prices, and availability are subject to change at any time without notice. We reserve the right to discontinue any product at any time.

Certain products may be available exclusively online and may have limited quantities. Products are subject to return or exchange only in accordance with our Refund Policy.

5. Orders, Billing, and Account Information

We reserve the right to refuse, limit, or cancel any order placed with us. This may include orders placed under the same customer account, credit card, billing address, shipping address, or orders that appear to be placed by unauthorized dealers, resellers, distributors, or other third parties.

If we change or cancel an order, we may attempt to notify you using the email address, billing address, shipping address, or phone number provided at the time of purchase.

You agree to provide current, complete, and accurate purchase and account information for all orders placed through our website. You agree to promptly update your information so that we can complete transactions and contact you as needed.

6. Pricing and Payment

Prices for our products are listed on the website and are subject to change without notice. We reserve the right to correct pricing errors or inaccuracies, including after an order has been submitted.

Payment must be authorized before an order is processed. By submitting payment information, you represent that you are authorized to use the payment method provided.

We are not responsible for fees charged by your bank, card issuer, payment provider, or currency conversion provider.

7. Shipping, Duties, Taxes, and Returns

Shipping, delivery timelines, duties, taxes, customs charges, refused packages, returns, exchanges, final sale items, and damaged or incorrect items are governed by the policies linked below, which are incorporated into these Terms by reference:

• Shipping Policy

• Refund Policy

• Privacy Policy

For international orders, duties, taxes, tariffs, customs charges, brokerage fees, import VAT, and related fees may be assessed by the destination country or carrier. Unless expressly stated otherwise at checkout or in writing, these charges are the responsibility of the customer and are not included in the product price or shipping cost.

8. Accuracy of Website Information

Occasionally, information on the website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, duties, taxes, or availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information on the website is inaccurate, including after you have submitted an order.

We have no obligation to update, amend, or clarify information on the website except as required by law.

9. Third-Party Tools and Links

We may provide access to third-party tools, platforms, applications, or links that we do not own or control. These tools and links are provided for convenience and are made available “as is” and “as available,” without warranties, representations, or endorsements from us.

We are not responsible for third-party websites, materials, products, services, policies, or practices. Any use of third-party tools or websites is at your own risk. You should review the applicable third-party terms and policies before using them.

10. User Comments, Feedback, and Submissions

If you send us comments, feedback, reviews, photographs, ideas, suggestions, proposals, or other materials, whether requested by us or submitted voluntarily, you agree that we may use, edit, publish, distribute, translate, and otherwise make use of those submissions in any medium, without restriction and without compensation to you, unless otherwise agreed in writing.

You agree that your submissions will not violate the rights of any third party, including intellectual property, privacy, publicity, or other personal or proprietary rights. You also agree that your submissions will not contain unlawful, abusive, obscene, misleading, or malicious content.

You are solely responsible for any submissions you make and their accuracy. We assume no liability for submissions posted or provided by you or any third party.

11. Intellectual Property

All content on this website, including text, images, photography, product names, product designs, graphics, logos, videos, illustrations, icons, website design, and other materials, is owned by or licensed to Sophie Borch-Jacobsen Inc. and is protected by applicable intellectual property laws.

You may not copy, reproduce, distribute, modify, display, perform, publish, license, create derivative works from, sell, or exploit any content from this website without our express written permission.

Nothing in these Terms grants you any right, title, or interest in or to our intellectual property.

12. Prohibited Uses

You may not use the website, its content, or our Service:

• for any unlawful purpose;

• to violate any applicable law, rule, regulation, or ordinance;

• to infringe upon or violate our intellectual property rights or the rights of others;

• to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against others;

• to submit false, misleading, or fraudulent information;

• to upload or transmit viruses, malware, or other malicious code;

• to collect, track, or misuse the personal information of others;

• to spam, phish, scrape, crawl, or engage in unauthorized data collection;

• to interfere with or circumvent the security features of the website or any related service; or

• for any obscene, harmful, or otherwise objectionable purpose.

We reserve the right to terminate your use of the website or Service for violating any prohibited uses.

13. Privacy

Your submission of personal information through the website is governed by our Privacy Policy.

14. Disclaimer of Warranties

We do not guarantee, represent, or warrant that your use of the website or Service will be uninterrupted, timely, secure, or error-free.

The website, Service, and all products and services delivered through the website are provided “as is” and “as available,” except as expressly stated by us. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.

Some jurisdictions do not allow certain warranty exclusions, so some of the above exclusions may not apply to you.

15. Limitation of Liability

To the fullest extent permitted by law, Sophie Borch-Jacobsen Inc and our directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, licensors, manufacturers, and partners shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of the website, the Service, or any products purchased through the website.

This includes, without limitation, damages for lost profits, lost revenue, lost savings, loss of data, replacement costs, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise, even if we have been advised of the possibility of such damages.

Because some jurisdictions do not allow the exclusion or limitation of certain damages, our liability in those jurisdictions shall be limited to the maximum extent permitted by law.

16. Indemnification

You agree to indemnify, defend, and hold harmless Sophie Borch-Jacobsen Inc. and our directors, officers, employees, affiliates, agents, contractors, licensors, service providers, subcontractors, suppliers, manufacturers, and partners from any claim or demand, including reasonable attorneys’ fees, arising out of your breach of these Terms, your violation of any law, or your violation of the rights of a third party.

17. Severability

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall be enforceable to the fullest extent permitted by law, and the unenforceable portion shall be deemed severed from these Terms. This determination shall not affect the validity and enforceability of the remaining provisions.

18. Termination

These Terms are effective unless and until terminated by either you or us.

You may terminate these Terms by ceasing to use the website. We may terminate these Terms or deny you access to the website or Service at any time if, in our sole judgment, you fail or we suspect that you have failed to comply with any provision of these Terms.

The obligations and liabilities incurred before termination shall survive termination for all purposes.

19. Entire Agreement

These Terms, together with any policies or operating rules posted by us on the website or referenced in these Terms, constitute the entire agreement between you and us and govern your use of the website and Service.

These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

20. Governing Law

These Terms of Service and any separate agreements through which we provide services or products to you shall be governed by and construed in accordance with the laws of the State of New York and the laws of the United States, without regard to conflict of law principles.

21. Contact Information

Questions about these Terms of Service should be sent to us at:

Sophie Borch-Jacobsen Inc.
371 Madison St, Unit 412
New York, NY 10002
United States

Email: info@sophieloujacobsen.com